General Questions

What is ePrinted.com?

ePrinted.com is an online supplier of custom promotional products, branded swag, and personalized corporate gifts for businesses, organizations, and events.

Who can order from ePrinted.com?

We serve businesses, nonprofits, schools, government agencies, event planners, healthcare organizations, and marketing teams.

Do you sell to individuals?

Our products are primarily intended for business and bulk promotional use, though individuals may order if minimum quantities are met.

What types of products do you offer?

We offer thousands of customizable items including drinkware, bags, apparel, office supplies, wellness products, giveaways, and specialty promotional items.

Are your products customizable with logos or designs?

Yes. Most products can be customized with your logo, text, or artwork using various imprint methods.

Ordering & Customization

How do I place an order?

You can place an order directly on our website by selecting a product, uploading artwork, and checking out, or by requesting a custom quote.

Do I need artwork ready before ordering?

No. You can upload artwork later or ask our team to help create or adjust your design.

What file formats do you accept for artwork?

We accept AI, EPS, PDF, SVG, and high-resolution PNG or JPG files.

Do you offer free artwork proofs?

Yes. We provide free digital artwork proofs for approval before production begins.

Can I make changes after seeing the proof?

Yes. You may request revisions to your proof before approving it for production.

Will my order be produced without approval?

No. We will never start production without your final proof approval.

Minimums & Pricing

Is there a minimum order quantity?

Yes. Most products have a minimum order quantity, which varies by item.

Do you offer bulk discounts?

Yes. Pricing typically decreases as order quantities increase.

Are setup fees included in the price?

Some products include setup fees, while others do not. All costs are shown clearly before checkout.

Do you offer price matching?

We strive to be competitive. If you find a comparable product at a lower price, contact us for review.

Are there any hidden fees?

No. All pricing, including setup and shipping, is clearly disclosed before you place your order.

Production & Turnaround

How long does production take?

Production times vary by product and imprint method, typically ranging from a few business days to several weeks.

Do you offer rush production?

Yes. Many products offer rush production options for an additional fee.

When does production begin?

Production begins after artwork approval and payment confirmation.

Can production start the same day?

Same-day production may be available for select products. Contact us to confirm availability.

Shipping & Delivery

Where do you ship?

We ship throughout the United States and may offer international shipping on select products.

How long does shipping take?

Shipping times depend on the method selected and destination, typically ranging from 1–7 business days.

Can I ship to multiple addresses?

Yes. Split shipments and drop shipping are available upon request.

Do you provide tracking information?

Yes. Tracking information is provided once your order ships.

Can I use my own shipping account?

In many cases, yes. Contact our team to arrange third-party shipping.

Payments & Billing

What payment methods do you accept?

We accept major credit cards and approved business payment methods.

Do you offer net terms?

Net terms may be available for approved business and government accounts.

Is payment required upfront?

Yes. Payment is typically required before production begins.

Can I get an invoice or receipt?

Yes. Invoices and receipts are available for all orders.

Samples

Can I order a sample before placing a bulk order?

Yes. Blank or pre-production samples may be available for select products.

Are samples refundable?

Sample policies vary by product. Contact us for details.

Do samples include customization?

Most samples are blank, though pre-production samples may be available upon request.

Returns & Cancellations

Can I cancel my order?

Orders may be canceled before production begins. Once production starts, cancellations are not guaranteed.

Do you accept returns?

Custom products are non-returnable unless there is a manufacturing defect or error.

What if my order arrives damaged or incorrect?

Contact us immediately and we will work to resolve the issue.

Product Quality & Materials

Are your products safe and compliant?

Many products meet applicable safety and compliance standards. Contact us for specific certifications.

Do you offer eco-friendly products?

Yes. We offer a wide selection of eco-friendly and sustainable promotional products.

Are your products durable?

We carefully source products designed for promotional use and everyday durability.

Branding & Imprinting

What imprint methods do you offer?

Imprint methods include screen printing, pad printing, laser engraving, embroidery, full color digital printing, and more.

Which imprint method is best for my logo?

Our team will recommend the best imprint method based on your artwork and product selection.

Can you match brand colors?

We do our best to match PMS colors when provided, though exact color matching cannot always be guaranteed.

Support & Customer Service 

Do you offer customer support?

Yes. Our experienced support team is available to assist with product selection, artwork, and orders.

Can someone help me choose the right product?

Absolutely. We’re happy to help recommend products based on your budget, audience, and timeline.

How can I contact ePrinted.com?

You can reach us via phone, email, or through our website contact form.

Trust & Reliability

Why choose ePrinted.com?

We combine competitive pricing, fast turnaround, free proofs, and expert support to deliver reliable promotional products.

Do you work with large organizations?

Yes. We regularly work with national brands, schools, nonprofits, and government agencies.

Is my artwork safe?

Yes. Your artwork is used only for your order and is never shared without permission.

Promotional Use & Events

Are your products suitable for trade shows and events?

Yes. Many of our products are specifically designed for trade shows, conferences, and giveaways.

Can you handle large event orders?

Yes. We specialize in bulk and large-volume promotional orders.

Do you offer seasonal or themed products?

Yes. We offer products for holidays, awareness campaigns, and seasonal promotions.